Ledger® Live: Login | Getting started™ with Ledger® Support

Quick-start guide and presenter notes for a first-time user to securely access Ledger® Live and find help through Ledger® Support.

Overview

This document explains how to log in to Ledger® Live, addresses common onboarding steps, security best practices, and where to find help from Ledger® Support. It’s organized with hierarchical headings (H1→H5) for clarity and to support easy conversion into slides.

Getting started: prerequisites

What you need before login

  • A computer (Windows / macOS / Linux) or a mobile device (iOS / Android).
  • The latest version of Ledger® Live installed from the official source.
  • Your Ledger hardware device and your 24-word recovery phrase kept offline and secure.

Safety-first checklist

  1. Verify you downloaded Ledger® Live from the official site (avoid third-party links).
  2. Never share your recovery phrase — Ledger® never asks for it online.
  3. Confirm firmware updates on your hardware wallet only via Ledger® Live prompts.
Presenter note: emphasize that the recovery phrase is the single point of recovery. Use real-world analogies (e.g., "like a bank safe key") to convey importance.

How to login to Ledger® Live

Step-by-step

1. Open Ledger® Live

Launch the app on your device. On first launch, follow the on-screen onboarding. If upgrading, verify the app version.

2. Connect your Ledger device

Use the supplied USB cable or Bluetooth (mobile) to connect your hardware wallet. Authenticate using your PIN on the device.

3. Unlock & confirm

After authenticating on the device, Ledger® Live will detect accounts. Confirm that account addresses match those shown on your device for transactions.

Troubleshooting quick tips
  • If the device isn’t detected: try a different cable or USB port, enable Bluetooth pairing for mobile, or restart the app.
  • If you forgot your PIN: use your recovery phrase to restore on a new device (only if you have the phrase).

Security best practices & Ledger® Support

Keep your assets safe

Always validate transaction details on the hardware device screen before confirming. Keep software and firmware up to date, and use a separate, secure device for your recovery phrase storage.

When to contact Ledger® Support

Contact support for account sync issues, app installation problems, or firmware guidance. Do not share your recovery phrase with support — it’s never requested.

Presenter note: share sample, non-sensitive support paths and demonstrate the official support page during the live session.

Office resources & templates (10 links)

Use these links to create slides, handouts, or printable guides from Microsoft Office and related resources.

  1. Microsoft Office — Home
  2. Office Templates
  3. PowerPoint Online
  4. Word Online
  5. Excel Online
  6. OneDrive — File sync
  7. Microsoft Support (Office docs)
  8. Microsoft Learn (training)
  9. Microsoft 365 information
  10. Microsoft Teams (remote presenting)

Note: open templates.office.com to find slide layouts that match this document’s structure (title slide, section headers, notes pane).

Presenter checklist

  • Run a live demo of Ledger® Live in a safe environment (no real funds) or use screenshots.
  • Have a spare device and cable in case of connection issues.
  • Keep the audience’s focus on never sharing the recovery phrase and validating device screens.

Closing summary

Ledger® Live login and onboarding are straightforward when you follow security best practices. The hardware device combined with Ledger® Live provides a secure, auditable way to confirm transactions and manage crypto assets.